Mayflower Women's Hospital ("Mayflower", "Hospital", "we", "our", or "us") is committed to providing a transparent, secure, and convenient payment experience for all patients and visitors. This Payment Policy explains the terms governing payments made for consultations, diagnostic services, procedures, surgeries, health packages, and other services offered by the Hospital.
This Policy should be read together with our Privacy Policy and Terms and Conditions.
1. Scope
This Policy applies to payments made through:
- The Mayflower Women's Hospital website
- Online appointment booking
- Payment links issued by the Hospital
- Hospital billing counters
- Telephone-assisted payments where available
- QR code payments authorised by the Hospital
- Other officially approved payment channels
2. Accepted Payment Methods
The Hospital may accept one or more of the following payment methods:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Digital Wallets (where available)
- Cash (subject to applicable laws)
- Demand Drafts
- Bank Transfers
- Insurance or TPA settlements where applicable
Available payment options may vary depending on the service being availed.
3. Consultation Fees
Consultation fees vary depending on:
- Doctor
- Department
- Type of consultation
- Follow-up consultation
- Specialist services
The applicable consultation fee will be communicated at the time of appointment booking or registration.
4. Diagnostic Services
Payment for laboratory investigations, imaging, scans, and other diagnostic services may be required before the service is provided unless otherwise agreed by the Hospital.
Certain specialised investigations may require advance booking and advance payment.
5. Admission Deposits
For planned admissions or surgical procedures, the Hospital may require an advance deposit before admission.
The amount of the advance deposit may vary depending on:
- Nature of treatment
- Estimated hospital stay
- Planned procedure
- Insurance eligibility
- Treating department
The advance deposit will be adjusted against the final hospital bill.
6. Surgery and Procedure Payments
For elective procedures, patients may be requested to complete all required payments or deposits before the scheduled date of surgery.
Emergency admissions will be managed according to clinical priorities, and billing procedures will follow applicable Hospital policies.
7. Online Payments
Online payments made through the Hospital's website are processed through authorised third-party payment gateways.
The Hospital does not store complete payment card details, CVV numbers, UPI PINs, or internet banking credentials.
All online payment transactions remain subject to the terms, conditions, and security measures of the respective payment gateway and banking institution.
8. Transaction Confirmation
A payment shall be considered successful only after:
- payment authorisation is received,
- the transaction is successfully processed,
- and confirmation is generated by the payment gateway or Hospital.
Patients are advised to retain payment receipts and transaction reference numbers for future correspondence.
9. Failed or Pending Transactions
Occasionally, payments may remain pending or fail due to:
- internet connectivity issues;
- banking network delays;
- payment gateway interruptions;
- technical errors;
- card issuer declines.
If payment has been debited but confirmation has not been received, patients should avoid making duplicate payments until the transaction status has been verified.
For assistance, patients may contact the Hospital's billing team.
10. Cancellation of Appointments
Patients may request cancellation or rescheduling of appointments through:
- telephone;
- email;
- official website;
- authorised Hospital communication channels.
Appointment availability for rescheduling remains subject to the treating doctor's schedule.
11. Refund Policy
Where a refund becomes applicable, it will generally be processed in circumstances such as:
- duplicate payment;
- excess payment;
- cancellation initiated by the Hospital;
- non-availability of the booked doctor where an alternative arrangement is not accepted;
- payment collected for a service that could not be provided.
Refund requests are subject to verification and approval in accordance with Hospital procedures.
12. Refund Process
Approved refunds will ordinarily be processed through the same payment method originally used for the transaction, unless otherwise required by applicable law or operational necessity.
The time required for the amount to appear in the patient's account depends upon:
- the issuing bank;
- payment gateway;
- card network;
- UPI platform;
- financial institution.
The Hospital shall not be responsible for delays caused by these third-party institutions after initiating an approved refund.
13. Insurance and Cashless Services
Patients using insurance or Third Party Administrator (TPA) facilities remain responsible for:
- providing accurate insurance information;
- submitting all required documentation;
- obtaining approvals where required;
- paying non-covered charges;
- settling deductibles, co-payments, consumables, or exclusions not covered under their insurance policy.
Approval of insurance claims remains solely at the discretion of the insurer or TPA.
14. Billing
Patients are entitled to receive an itemised bill detailing applicable charges for consultations, investigations, procedures, medicines, room charges, nursing services, implants, consumables, and other services, as applicable.
Any billing query should be raised with the billing department at the earliest opportunity for prompt review. Transparent billing is a recognised best practice for healthcare establishments.
15. Pricing
Hospital charges are subject to periodic revision.
The applicable charges shall be those in effect on the date the service is provided, unless otherwise communicated in writing.
Any applicable taxes shall be charged in accordance with prevailing law.
16. Fraud Prevention
The Hospital reserves the right to decline, suspend, or investigate any transaction suspected of involving:
- fraud;
- identity theft;
- unauthorised payment methods;
- suspicious activity;
- violation of applicable law.
Appropriate authorities may be notified where required.
17. Policy Changes
The Hospital may amend this Payment Policy from time to time to reflect changes in legal requirements, payment systems, operational procedures, or Hospital practices.
The latest version will always be available on the Hospital website.
18. Contact Us
For payment related enquiries, refunds, billing clarification, or transaction assistance, please contact:
Mayflower Women's Hospital
Helmet Cross Roads,
Drive In Road,
Memnagar,
Ahmedabad 380054,
Gujarat, India
Phone: +91 6352 800 850
Email: care@mayflowerhospital.com
Website: www.mayflowerhospital.com