Terms and Conditions of Use
Welcome to the website of Mayflower Women's Hospital ("Mayflower", "Hospital", "we", "our", or "us").
These Terms and Conditions ("Terms") govern your access to and use of our website, appointment booking services, patient enquiry forms, online payment facilities, communication channels, and other digital services provided through this website.
By accessing or using this website, booking an appointment, making an online payment, or otherwise interacting with our online services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of this website.
These Terms are intended to comply with applicable Indian laws, including the Indian Contract Act, 1872, the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable laws and regulations governing electronic records, online services, and healthcare operations in India.
1. Eligibility
You may use this website only if:
- You are at least 18 years of age, or
- You are accessing the website under the supervision or authority of a parent, legal guardian, or authorised representative.
- You have the legal capacity to enter into binding agreements under applicable Indian law.
If you are booking appointments on behalf of another person, you represent that you have the necessary authority to do so.
2. Website Purpose
This website is intended to:
- Provide information about Mayflower Women's Hospital.
- Allow patients to request appointments.
- Facilitate communication with the Hospital.
- Share information about doctors, departments, treatments, facilities, and patient services.
- Provide educational healthcare content.
- Enable online payments where applicable.
The website is intended for informational and patient convenience purposes only.
3. No Medical Advice
Information published on this website is intended solely for general educational purposes.
It should not be interpreted as:
- medical advice,
- diagnosis,
- treatment recommendations,
- emergency medical guidance,
- or a substitute for consultation with a qualified healthcare professional.
Medical decisions should always be made in consultation with an appropriately qualified clinician after a proper medical evaluation.
If you are experiencing a medical emergency, immediately contact your nearest emergency services or visit the nearest emergency department.
4. Appointment Requests
Submitting an appointment request through this website does not constitute confirmation of an appointment.
Appointments become confirmed only after:
- availability has been verified,
- scheduling has been completed,
- and confirmation has been communicated by the Hospital through telephone, email, SMS, WhatsApp, or another authorised communication channel.
The Hospital reserves the right to:
- reschedule appointments,
- assign another qualified consultant where appropriate,
- cancel appointments due to unforeseen circumstances,
- modify clinic timings,
- change consultation duration.
5. Patient Responsibilities
Users agree to:
- provide complete and accurate information;
- keep contact details updated;
- arrive on time for appointments;
- provide accurate medical history where relevant;
- inform the Hospital of cancellations or delays as early as reasonably possible;
- follow instructions provided by treating doctors and authorised Hospital staff.
Providing false, misleading, fraudulent, or incomplete information may result in cancellation of appointments or refusal of services where permitted by law.
6. International Patients
International patients are responsible for:
- obtaining appropriate visas;
- arranging travel documentation;
- ensuring passport validity;
- complying with immigration requirements;
- maintaining travel insurance where applicable;
- arranging accommodation unless otherwise agreed.
The Hospital may provide assistance with treatment planning and travel coordination but cannot guarantee visa approvals, airline availability, accommodation, or travel schedules.
7. Online Payments
Where online payment facilities are available:
- payments are processed through authorised third-party payment service providers;
- payment confirmation is subject to successful transaction authorisation;
- applicable taxes and statutory charges may apply;
- transaction failures caused by banks, payment gateways, internet interruptions, or technical issues may delay confirmation.
The Hospital does not store complete debit card, credit card, or banking credentials.
Additional terms relating to payments, refunds, and cancellations are provided in our Payment Policy.
8. Medical Records
Medical records remain confidential and are maintained in accordance with applicable legal and professional obligations.
Requests for copies of medical records shall be processed subject to:
- applicable laws,
- identity verification,
- patient consent where required,
- applicable Hospital procedures.
The Hospital reserves the right to retain medical records for legally prescribed retention periods.
9. Intellectual Property
Unless otherwise stated, all content on this website, including:
- text,
- photographs,
- graphics,
- illustrations,
- logos,
- videos,
- designs,
- downloadable materials,
- trademarks,
- page layouts,
is owned by or licensed to Mayflower Women's Hospital and is protected under applicable intellectual property laws.
Users may not reproduce, distribute, modify, publish, transmit, or commercially exploit any content without prior written permission.
10. Acceptable Website Use
Users agree not to:
- attempt unauthorised access to Hospital systems;
- upload malicious software;
- interfere with website functionality;
- misuse online forms;
- submit false enquiries;
- impersonate another individual;
- engage in unlawful or fraudulent activities through the website.
The Hospital may suspend or restrict access where misuse is identified.
11. Third Party Links
This website may contain links to external websites, payment gateways, maps, videos, insurance providers, or social media platforms.
These links are provided solely for user convenience.
Mayflower Women's Hospital does not control and is not responsible for the availability, security, accuracy, privacy practices, or content of third-party websites.
Users access third party websites at their own discretion.
12. Limitation of Liability
To the maximum extent permitted under applicable law, Mayflower Women's Hospital shall not be liable for:
- website interruptions;
- temporary unavailability;
- technical errors;
- communication delays;
- internet failures;
- loss arising from unauthorised third party access;
- reliance solely on website content without professional medical consultation;
- indirect or consequential damages arising from use of the website.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
13. Privacy
Your use of this website is also governed by our Privacy Policy.
By using this website, you acknowledge that your personal information may be processed in accordance with that Privacy Policy and applicable Indian data protection laws.
14. Changes to Services
The Hospital reserves the right to:
- modify website content;
- update doctor schedules;
- change departments or services;
- discontinue website features;
- revise consultation procedures;
- update these Terms,
at any time without prior notice, subject to applicable legal requirements.
15. Force Majeure
The Hospital shall not be responsible for delays or inability to provide services arising from circumstances beyond its reasonable control, including but not limited to:
- natural disasters;
- epidemics or pandemics;
- governmental restrictions;
- strikes;
- civil disturbances;
- power failures;
- communication outages;
- cyber incidents;
- other force majeure events.
16. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, the courts located in Ahmedabad, Gujarat, shall have exclusive jurisdiction over disputes arising from or relating to these Terms or the use of this website.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable by a competent court or authority, the remaining provisions shall continue in full force and effect.
18. Contact Us
For questions regarding these Terms and Conditions, please contact:
Mayflower Women's Hospital
Helmet Cross Roads, Drive In Road,
Memnagar,
Ahmedabad 380054,
Gujarat, India
Phone: +91 6352 800 850
Email: care@mayflowerhospital.com
Website: www.mayflowerhospital.com